According to William A. Foster, â€œQuality is never an accident, it is always the result of focused intention, sincere effort, intelligent direction and skillful execution, and it represents the wise choice of many alternativesâ€.The term ‘Quality’ is essentially about learning what you are doing well and doing it better. It also means finding out what you may need to change to make sure you meet the needs of your service users. Quality is about:
- Knowing what you want to do and how you want to do it
- Learning from what you do
- Using what you learn to develop your organization and its services
- Seeking to achieve continuous improvement
- Satisfying your stakeholders â€“ those different people and groups with an interest in your organization.
The post of Academic Registrar encompasses within it the role of overall quality assurance within the college and a responsibility for planning, organizing, managing and reporting in relation to the collegeâ€™s quality enhancement programme.
The office plays an important role in academic policy formulation and development which extends to implementing, reviewing and updating academic policies.
As the Academic Registrar of Oshwal College my vision is to ensure quality in the running of the various programmes across the three main departments (Accounting, Business Management and IT). Currently the academic management and quality assurance of the various programmes encompass the following:
Our main academic programmes, The Association of Business Executives (ABE), Bachelor of Business Administration (BBA), Association of Chartered Certified Accountants (ACCA), Business and Technical Education Council (BTEC), Bachelor of Science in Computing (Bsc in Computing) cater for the future of school leavers and those already in employment. These courses are administered by international professional bodies. Students register, subscribe and pay for examinations to these professional bodies with the College’s assistance.
The College operates on the basis of two semesters per calendar year commencing in the first weeks of January and July each year respectively. We offer both full-time and part-time classes. Each semester consists of five months, with the last three weeks used for the Block Release (Revision) courses. The revision course is offered twice a year in May and November just before the final examinations.
Enrolment takes place in the months of November/December for January semester and May/June for July semester each year.
When deciding on new courses, the college selects curricula with utmost care to reflect market needs. Once a course has been identified, the relevant body or institution is contacted for details on course implementation. Exam bodies set a criterion for admission, spelling out the academic requirements.
Course implementation starts once syllabus, teaching guides, recommended books and other resources are provided by the exam body.
Lecturers are allocated course modules in their areas of specialization; time tabling is done based on the norm set by the various bodies to ensure adequate time is set aside for each module.
Exams are done twice a year in the months of June and December. Results are released after two months, i.e. February and August. The final certificates are issued by the relevant examining body.
Teaching resources are available in form of textbooks, manuals, teaching guides, past paper questions and answers among a host of others.
Teaching requires suitable approach and appropriate resources. To ensure that there is quality across the departments in the running of the various programmes the following is done:
By the Lecturers
- Prepare schemes of work every semester for each of the modules they teach.
- Give at least one CAT every month or one at the end of every topic.
- Ensure that students attend all classes regularly.
- Prepare and issue Mid-semester examinations, which are done at the middle of the semester. Lecturers are expected to have covered half of the syllabus content by then.
- Prepare and issue Trail exams, which are done at the end of the semester. Trial exams are a replica of the final exam set by the concerned bodies.
- Prepare individual students Mid-semester and Trial exam reports and sent to parent/guardian or sponsors.
- Take revision classes during the last three to four weeks of the semester. Revision classes are held by lecturers to help students solve past question papers, give them exam tips, predict likely questions etc.
- Analyze both Mid-semester and Trial examinations in terms of studentâ€™s attendance and paper wise performance.
By the Management:
- After the Mid semester examination, Lecturer evaluation forms are circulated in classes for students to comment on the lecturers performance, and on other general areas such as college administration, computer Lab, library among others. Lecturers are expected to go through the students comments and identify their areas of weaknesses and improve on them.
- Every semester the heads of departments appraise their staff in various areas other than teaching such as time management, willingness to accept responsibilities, awareness of student and subject potentials etc and submit a report to the principal for evaluation.
Every semester the Head of Departments prepares a report comparing our studentâ€™s pass rates with world wide pass rates paper wise. This helps us identify the papers in which we have performed well and those that require improvement.
- The above rules among others have helped us achieve the ACCA GOLD status. We are now looking forward to achieving the PLATINUM status, hopefully in a yearâ€™s time.
The Gold and Platinum approval is granted only to high-quality tuition providers that ACCA are confident to recommend to students. Gold approval is the first level of the programme and is given to tuition providers who have met a range of challenging performance targets covering the institutions overall management and more specifically, the ACCA course management and delivery. Platinum approval is the highest and most prestigious level of programme. It is given to those who have already attained the Gold status and also meets the platinum performance targets such as meeting platinum pass-rate targets over two consecutive sets of results among others.
As a result of satisfactory quality assurance procedures, the Commission of Higher Education (CHE) also granted us with the authority to collaborate with University of Greenwich (UK) to offer the B.Sc. Computing Programme and Bachelor of Business Administration
In summary, Attention to quality is an important way in which an organization can prepare to meet these challenges.